BeLa Cleaning Privacy Policy

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BeLa Cleaning respects your privacy and is committed to handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, or book services with us.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

When you contact us, request a quote, book a service, sign up for updates, or otherwise interact with us, we may collect:

• your name;

• email address;

• phone number;

• service address;

• billing address;

• payment-related information processed through our payment providers;

• booking details, including service preferences and access instructions;

• communications you send to us; and

• any other information you choose to provide.

Information collected automatically

When you use our website, we or our service providers may automatically collect certain information, such as:

• IP address;

• browser type;

• device type;

• operating system;

• referral URLs;

• pages visited;

• date and time of visits; and

• interactions with our website.

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Information

We may use personal information to:

• provide, schedule, and manage services;

• process bookings and payments;

• communicate with you about appointments, reminders, changes, or support;

• respond to questions or requests;

• improve our website, customer experience, and service offerings;

• detect, prevent, or investigate fraud, abuse, or security issues;

• enforce our policies and terms;

• comply with legal obligations; and

• send promotional or marketing communications where permitted by law.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and support analytics or advertising.

You may be able to control cookies through your browser settings. However, disabling cookies may affect website functionality.

4. How We Share Information

We do not sell your personal information for money.

We may share your information as reasonably necessary with:

• booking, scheduling, and payment service providers;

• website hosting and technology vendors;

• analytics or communications providers;

• cleaners or service personnel as needed to perform booked services;

• professional advisors, insurers, or auditors;

• law enforcement or regulators when required by law; and

• a successor entity in connection with a merger, acquisition, sale, or business transfer.

We may also disclose information to protect the rights, safety, or property of BeLa Cleaning, our clients, our cleaners, or others.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. The FTC recommends that businesses take practical steps to protect customer data, including training staff, limiting unnecessary data retention, and reducing security vulnerabilities.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Choices

You may contact us to:

• request access to certain information we hold about you;

• request corrections to inaccurate information;

• ask questions about our privacy practices; or

• opt out of promotional emails by using the unsubscribe link in those emails.

Depending on where you live, you may have additional privacy rights under applicable law.

8. New Jersey Privacy Rights

New Jersey’s Data Privacy Law gives New Jersey consumers certain rights regarding personal data, including the right to confirm whether their data is processed, access it, correct inaccuracies, delete certain data, and opt out of certain processing activities, subject to the law’s scope and exceptions.

If you are a New Jersey resident and would like to make a privacy-related request, you may contact us using the contact information on our website. We may need to verify your identity before responding.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected personal information from a child in a manner that requires deletion under applicable law, we will take reasonable steps to delete it.

10. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services. We are not responsible for the content, privacy practices, or security of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact BeLa Cleaning using the contact information listed on our website.