BeLa Cleaning Terms and Conditions

These Terms and Conditions govern your use of the BeLa Cleaning website and any cleaning services booked through BeLa Cleaning. By using our website or booking services with us, you agree to these Terms and Conditions.

1. Company Services

BeLa Cleaning provides residential cleaning-related booking, scheduling, customer support, and related services. The details of each service, including scope, pricing, and any available add-ons, are described at the time of booking.

All services are subject to availability, service area limitations, operational capacity, and acceptance by BeLa Cleaning.

2. Eligibility

By using our website or booking a service, you represent that you are at least 18 years old and have the legal authority to enter into a binding agreement for the property at which service is requested.

3. Booking Information

You agree to provide accurate, current, and complete information when booking a service, including your name, contact details, service address, access instructions, and payment information.

If any information you provide is inaccurate, incomplete, or misleading, BeLa Cleaning may delay, reschedule, or cancel your service and may charge applicable fees where appropriate.

4. Pricing and Charges

Pricing is based on the service selected, the size and condition of the property as described at booking, and any add-ons or special requests.

If the actual condition of the property materially differs from the information provided at booking, BeLa Cleaning may:

• adjust the final price;

• limit the scope of the service;

• reschedule the appointment; or

• decline to continue the appointment.

You are responsible for all charges associated with your booking, including authorized add-ons, late cancellation fees, lockout fees, and any other amounts described in our Service Policy.

5. Payments

Payment may be collected at the time of booking, before service, after service, or in accordance with the payment terms displayed during checkout.

You authorize BeLa Cleaning to charge the payment method provided for all agreed charges.

If your payment method is declined, reversed, disputed, or otherwise fails, you remain responsible for all outstanding amounts.

6. Cancellations, Rescheduling, and No-Access Events

Cancellations, rescheduling requests, missed appointments, and no-access events are governed by our Service Policy, which is incorporated into these Terms and Conditions by reference.

7. Client Responsibilities

You agree to:

• provide safe and lawful working conditions;

• provide timely and accurate access to the property;

• secure valuables and fragile items;

• disclose pets and any known risks in the home;

• ensure that the service address is within our service area; and

• communicate any special instructions clearly before the appointment.

You understand that failure to meet these responsibilities may result in additional fees, service limitations, or service refusal.

8. Right to Refuse or Stop Service

BeLa Cleaning reserves the right to refuse, limit, reschedule, or stop services at any time if we determine that the conditions at the property are unsafe, unsanitary beyond the booked scope, illegal, threatening, discriminatory, abusive, or otherwise inappropriate for service.

Full or partial charges may still apply where permitted by our policies.

9. Service Scope Limitations

BeLa Cleaning provides only the cleaning services expressly included in the service selected at booking.

We do not guarantee the removal of all stains, odors, buildup, mold, mildew, hard-water marks, discoloration, or other conditions that may be permanent, pre-existing, or beyond the scope of ordinary residential cleaning.

We are not responsible for outcomes affected by product limitations, surface deterioration, poor maintenance history, or undisclosed home conditions.

10. Satisfaction, Re-Cleans, and Refunds

Client complaints must be submitted within 24 hours of service.

If BeLa Cleaning determines that a complaint relates to work within the original booking scope and that corrective action is appropriate, we may offer a re-clean as the primary remedy.

Refunds, credits, or other remedies may be offered at BeLa Cleaning’s sole discretion unless otherwise required by law.

11. Damage Claims and Limitation of Liability

Any claim for damage, breakage, or missing property must be reported within 24 hours after service.

To the maximum extent permitted by law, BeLa Cleaning is not liable for:

• pre-existing damage;

• ordinary wear and tear;

• manufacturer defects;

• unstable, improperly secured, or improperly installed items;

• hidden defects;

• damage resulting from inaccurate client instructions; or

• loss or damage not directly caused by our service.

To the maximum extent permitted by law, BeLa Cleaning’s total liability for any claim arising out of or relating to a service appointment shall not exceed the amount paid by the client for that specific appointment, except where a different remedy is required by law.

12. Website Use

You may use the BeLa Cleaning website only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

• misuse the website;

• attempt unauthorized access to systems or data;

• interfere with website operation;

• submit fraudulent bookings;

• impersonate another person; or

• use our website in a way that violates applicable law.

13. Intellectual Property

All content on the BeLa Cleaning website, including text, branding, logos, graphics, layouts, and other materials, is owned by BeLa Cleaning or used with permission and may not be copied, reproduced, or used without prior written consent.

14. Third-Party Services

Our website may rely on third-party providers for booking, payments, analytics, hosting, or communications. BeLa Cleaning is not responsible for the independent acts, omissions, or policies of those third parties, though we may use them to help operate our business.

15. Privacy

Your use of the website and services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

16. No Warranty

To the maximum extent permitted by law, BeLa Cleaning provides its website and services on an “as is” and “as available” basis, without warranties of any kind except as expressly stated by BeLa Cleaning in writing.

We do not guarantee uninterrupted website access, exact appointment times, or specific outcomes beyond the service scope booked.

17. Indemnification

You agree to indemnify and hold harmless BeLa Cleaning, its owners, employees, contractors, service providers, and affiliates from claims, liabilities, losses, damages, and expenses arising out of your misuse of the website, your breach of these Terms and Conditions, or unsafe or unlawful conditions at the service location, to the extent permitted by law.

18. Governing Law

These Terms and Conditions are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. Changes to Terms

BeLa Cleaning may revise these Terms and Conditions at any time. Updated terms will become effective when posted on our website unless otherwise stated.

21. Contact

Questions regarding these Terms and Conditions may be sent to BeLa Cleaning using the contact information provided on our website.